While manufacturers face the difficult decision of managing their costs and potentially having to consider purchasing components from overseas suppliers, the development of technology has instigated a phenomenon which brings a service provider’s options closer to those of a manufacturer. Call centers, data warehousing, programming, legal research, and even medical analysis are moving overseas. This conference explores the reasons behind this trend, weighs the pluses and minuses, presents options for the service provider, and suggests strategies for service-provider success in today’s global marketplace.